Monday, December 28, 2009

Assessment Overkill?

Today, while checking Google alerts for "managed print services" my supervisor stumbled upon and forwarded this article to me. Below is a excerpt that got me thinking.

"BMI Systems conducted more than 1,200 interviews with University personnel and reviewed the existing print process thoroughly. Once complete, BMI Systems was able to develop print management programs that helped to digitize much of the process and cut costs. As a result, most of the University’s departments are now using multi-functional technologies and eCopy scan stations. By using these new systems, the higher cost printers, faxes and hard copy distribution have been eliminated."

1,200 interviews with University personnel? Really? I mean... REALLY?

Running over this scenario in my head I had to ask, is this kind of approach worth it? Sure the company did score a contract with The University of Oklahoma, but lets say some one else had beat them out. Talk about hours upon hours wasted. I wonder how many of these nephilim sized assessments have lead to failure and if such endeavors are worth the risk in the long run.

While my company believes in the true value of a precise assessment, it can also be said that from our point of view the above is simply unnecessary and at worse a waste of the customers (not to mention the mps providers) time.

Even worse is that some folks are actually paying their MPS providers ludicrous amounts of money for assessments like this which is absolutely absurd considering some of the best mps providers provide this service for FREE!

All in all I would advise those who are thinking of implementing a managed print services program for their business to take these things into consideration when shopping for the best program for their company. What may seem like a valuable component of a potential mps program may be little more than a glorified waste of time and money.

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