I just returned from stocking toner at a local college who's staff are customers of mine. Since returning I sent a message to the IT manager to call attention to the fact that a new color laser printer was placed outside of a computer lab that is used heavily by students...
A woman from the library informed me that said printer was being used by students to print color documents and that many of them as of late happened to be full page color prints of non-school related material such as ads, coupons and etc.
I quickly sent a message to the schools IT manager to inform him of these clicks so that he could decided what to do from here.
Color is expensive and while I could have sat back and let the clicks fly, boosting my commission for the month, I decided instead to help my customer see the possibly unnecessary expenses inherent with the location of said printer. If these variables had not been considered, cost saving actions could now be made should he choose to act on them...
My point is this...
In selling and sustaining a managed print services program, a good sales professional will always put the customers savings before their commission.
So I'll ask you this...
Is your rep focused on lining their pockets or helping you save money?
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